Return & Refund Policy

Return & Refund Policy

At See's Candies: Candies & Chocolates Online | Candy Store, your satisfaction is our priority. If you’re not happy with your purchase, we will gladly provide a refund or replacement within the terms outlined below.

Eligibility and Timeframes

  • You have up to 60 days from the purchase date to request a return or refund.
  • After 60 days, we are unable to process refunds or replacements.
  • Please note that all returns must be initiated by contacting us first through the contact method listed on our website. Do not send items back without prior approval.
  • We do not accept returns or refunds on items marked as final sale.
  • Returns require proof of purchase; without it, we cannot verify or process your request.

How to Start a Return

  1. Contact us at jeromejohnson958442@outlook.com with your name, contact information, order details, reason for return, and proof of purchase.
  2. We will review your request and, if approved, provide instructions on how to return the product.
  3. You are responsible for covering the return shipping cost.

Refunds

Once we receive and inspect your returned item, we will notify you if your refund has been approved. When approved, refunds will be processed back to your original payment method within 5-10 business days.

If you do not see the refund reflected after this period, please check with your bank or credit card issuer as they may require additional time to post the refund. For further assistance, contact us.

Replacements

If you prefer a replacement instead of a refund, please inform us when you first contact us about the return. We will ship out the replacement once your original return request has been processed.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately. Providing a photo of the issue is helpful but not mandatory. We will work quickly to issue a replacement or refund.

Additional Details

  • Because our products contain no preservatives and have limited shelf life, we cannot guarantee freshness for items shipped internationally, to PO boxes, APO/FPO addresses, or some pickup locations.
  • Products purchased through unauthorized sellers are not eligible for return or refund by See's Candies.
  • We do not offer direct exchanges. To change items, please return your original purchase for a refund and place a new order for the desired product.
  • We reserve the right to request further information to verify your claim and may deny returns for suspected fraud or policy abuse.

Questions or Concerns?

If you have questions about your order or whether your situation meets our return criteria, please contact us via the method provided on our website. We’re here to help and ensure a fair process for all customers.